MAHMOOD HADI
44328 Crow Court, Ashburn, VA 20147, Tel 501-650-5283 (cell), hadimahmood01@gmail.com
PROFILE
§ Over 20
years of industry experience as a video solutions architect, service delivery
leader and software development leader in notable Fortune 100 companies.
§ Single
point of ownership and accountability for global video conferencing
& service delivery experience to Fortune 100 global clients. Supported
Cisco sales & product teams resulting in over 90 million in video product
sales and service delivery. Achieved consistent stream of transactional
services and renewal of subscription services with excellent client
satisfaction scores.
§ Stakeholder
relationship management- Successfully created collaborative environment between
customer stake holders and Cisco sales, delivery, product development, to
deliver highly effective video transactional and subscription service at
multiple strategic accounts.
§ Extensive customer
facing experience in issue & escalation management and collaborating
with cross functional teams to provide timely work around and developing long
term robust solutions. Achievement & work recognized through
multiple Cisco services excellence awards for customer success and cross
functional team work.
§ Unique
subject matter expertise to engage at a CXO level and translate business
problems into technical video architectures and deployment roadmaps. Ability
to lead and engage at both executive level and with technical teams to
deliver business outcomes.
§ Member of
the core video services leadership team responsible for developing &
execution of video services strategy. Incubated video services team and
contributed in growing the team into multi-million dollar y/y business
Professional Experience
Service
Delivery Leader/ Sr. Enterprise Video Architect (Cisco Advanced services
2007-2014)
§
Pervasive Video solutions architect & service delivery
leader for
global Fortune 100 clients. Consistently achieved exceptional customer
satisfaction scores. .
§ Pervasive
Video services strategy road map: Developed services roadmap and
engagement models for strategic customers identifying short and long term
opportunities for subscription services and positioning of new services.
§
Expertise in architecture development and deployment of large
scale video collaboration networks spanning a broad array of technologies and
solutions. Enabled networks to carry large scale video traffic by
developing QoS strategies.
§
Hands on expertise in development & deployment of
innovative & high availability architecture for video conferencing,
recording, streaming & collaboration services. Over
7000 video conferencing endpoints deployed with scalable and global core
infrastructure. Awarded multiple Cisco Services VP Consulting Leadership
awards for solution innovation, customer focus and cross functional Team
work.
·
Services portfolio development: Developed
award winning business video strategy and architecture service for enterprise
video customers. Generated over $20 million services as a result of this
service and follow on transactional engagements. Awarded Cisco Services SVP
innovation award for this outstanding achievement.
·
Developed services portfolio for new
plan & design services methodology for new video solutions and expanded
optimization services methodology including service definition, SOW
development, delivery model, go to market strategy and global delivery
§ Global
Delivery Readiness: Developed best practices for plan, design and deployment
and optimization of video solutions for consistent delivery to customers.
Developed best practices on network readiness, scalability and capacity
planning for large scale video deployment
§ Conceptualized
& Orchestrated “Next generation/Virtualized” video
collaboration network infrastructure on Cisco unified computing systems/Data
center architecture.
§ Resource
and staffing Plans: Developed matrixed service work programs and staffing
needs to support the transactional & optimization services delivery in
large customer engagements.
Technical
Proficiency
o
Methodology: New delivery models, Plan,
design & implementation, Optimization, Video architecture development,
Cloud & Managed services, complex migration methodologies.
o
Solutions and Products: Hosted, On-Premises and
cloud collaboration solutions using Cisco video, voice & collaboration
products (CUCM, VCS, TPS, TMS, Conductor, GW’s, MCU’s , TCS, Jabber, WebEx,
Collaboration Meeting rooms)
o
Technology & Protocols: Data
center, Cloud computing, Virtualization, Security, Xaas, Networking, IP,
UC, VoIP and Video media & signaling including underlying technologies
and protocols (SIP, H323, ISDN, MGCP etc) SQL, Exchange, Linux, VMware
§ ESXi, Nexus 1000v distributed
switch, NAS, vCenter, vMotion, DRS, Cisco UCS, Nexus 7000
VoIP solution
Architect /Technical Leader (Cisco Broadband Unit, 2000-2007)
SS7
Interconnect for Voice/PSTN Gateway, Solution Architect/Technical Leader
§ Focal
customer & technical leader responsible for enabling a team
of engineers and high impact contribution in integration of SS7 based voice
network to IP and SIP-H323/ISDN networks. Hands on experience in
software feature development, design, deployment and operational support for
Cisco SS7 Interconnect for Voice/PSTN gateway solution.
§ Prime/Escalation
point of contact & responsible for multiple notable accounts
for solution strategy, planning, design, deployment and operational support.
Notable customers: Time Warner, Comcast, Vonage, British Telecom, T-Systems,
Deutsche Telecom.
§ Led
engineering teams to ensure smooth deployment of solutions by
providing support during early field trail, product certification and
network migration/upgrades
§ Remote and
on-site technical support to customer and Cisco technical support teams for
resolution of complex and critical issues and project bottle necks.
Co-ordination with Cross BU Solution teams for replication of customer
network configurations in Cisco labs, to isolate product defects and
verification of deployable software solutions.
§ Business
Development: Assisted in business development & provided SME in
responding to RFP’s, pre & post-sales support.
Cisco Voice Infrastructure Architecture – Technical
Leader
§
Engineering lead for a cross functional team of engineers
and innovated an automated solution test infrastructure for Cisco SS7
Interconnect Voice architecture products thereby reducing the validation
cycle from 3 weeks to 5 days
§ Successfully
co-led and delivered on a Cisco wide initiative to improve the voice quality
on Cisco VoIP solutions in production networks. Introduced software
instrumentation and defensive mechanisms to identify & recover from
quality issues and avoid end user impact.
Technical
Proficiency
o
Methodology: Software Development & Test
Methodology, Software release management, Plan design and Implement, voice
architecture development, complex migration methodologies.
o
Solutions and Products: Telecommunication and IP
Telephony gateways , IP-IP gateways solution, VoIP Technology, ISDN, SS7
protocols and Standards
o
Technology & Protocols:
Networking, IP, VoIP and TDM signaling protocols
Software
Development Leader (Lucent Technologies SS7 Network Management) June 99-00
§ Software
development project Management: Successfully managed a team of
software engineers involved in development & implementation of features
(in C++) for management of SS7 network systems. Developed work program,
staffing needed to support the program, resource allocation, priority
identification, and schedule management. Successfully delivered within
schedules with high customer satisfaction scores.
§ Software
development & new releases: Actively contributed to the
feature design and implementation, developer/integration testing and software
builds. Contributed to verification of functional capabilities, performance
confirmation and product stability. Improved network management capabilities
by successfully delivering three new releases containing 14 new features and
seamlessly upgraded the solutions with zero down time.
§ Customer
and software maintenance support: Single point of contact and
interface with the customer for problem management and timely resolution.
Evolved the quality of the C7 NMS product from “unacceptable” to
“outstanding”. Eliminated all open customer reported problems and achieved a
rare goal of zero open defects.
SW Development
Manager/Technical Leader (Alcatel Telecom) Mar 93 – Jun 99
Call
processing/Operation & maintenance of Alcatel 1000 E10 switching system
§ Established
and led multidisciplinary software teams/ projects and actively contributed
in the design, development and testing of software for Alcatel's E10B public
switching system. Directly responsible for cross development center
technical co-ordination to ensure on time delivery and integration of
software builds and deployment in customer networks.
§ The scope
of software development included development of modules for call processing
and customization of SS7 signaling (ISUP, TUP) and operations and maintenance
of E10 B switching systems including management of subscribers, telephone
equipment, circuits, circuit groups, Centrex, routing, detailed billing.
§ Established
the frame work for off shore Alcatel’s software development center and laid
out procedures for development, validation and software integration with the
larger system software builds. Developed automated mechanism for validation
of software leading to significant acceleration of software development
lifecycle and optimization of resources.
§ Developed
staffing plans, schedule management, resource allocation, contingency
planning and forecasting and elimination of potential bottle necks in order
to meet project milestones.
§
As ISO quality Champion led SDC team and successfully
achieved ISO 9000 certification for the software development center.
§ As a
founding team member participated in the establishment of a new offshore
software development center for Alcatel and grew it into a talented team of
over 30 software development and test engineers.
§
Selected and received on job training for 18 months at
various Alcatel software development centers in France to gain technical
skills & management expertise to lead and execute projects at remote
software development centers of Alcatel.
Software
Engineer/ Consultant (National Institute of electronics) Oct 88 – Mar 93
§ Key job
responsibilities included developing algorithms, interfaces and software in C
and assembler for wireless data acquisition and transmission systems.
§ Definition
and execution of software integration procedures and testing & debugging
of software using various simulators
§ Developed
a menu driven software for asynchronous communication between various digital
devices using error correction and detection techniques
§ Hardware
maintenance of the target system using sophisticated test tools like Logic
Analyzers, Data analyzers and logic test modules.
Education
& Certifications
§ Johns
Hopkins University (MS-Networking)
§ NWFP
University of Eng. & Tech. (BS EE)
§ TOGAF
Certified
§ Cisco
consulting Leadership development program
o
Business case development & presentation
o
CXO management
o
Presentation and negotiation skills
§ Stanford
Advanced Program Management
§ Post
graduate training program in computers & information systems (ONE YEAR)
§ Software
development methods and tools